Support / Content

Adding Content

Adding a video or photo set takes two steps: upload the files, then fill in the content form and pick the files you uploaded. Your new content set goes live on its own at the publish date you choose.

Good to know: some options on the form only appear when they're turned on for your store (for example categories, VR content or featured content). If an option in this guide isn't on your form, your store doesn't use it.

Upload your files

Updated Nov 1, 2026

1. Click Upload in the left menu.
   
   
2. Drag each file onto its box, or click Browse. Each box takes one kind of file:
   • Source Video: the full video (MP4 or MOV). Members download it exactly as you upload it; MP4 plays on the most devices. WMV files are not supported.
   • Preview Video: a 10 to 60 second trailer.
   • Preview Image: the cover image (PNG, JPG or WEBP).
   • Image Zip: the photo set as a .zip file, any size up to your limit. To upload loose photos instead, use Create Photo Zip to make one.
   • Preview GIF: an optional animated preview (GIF, WebP or WebM).
   A file is saved as soon as its upload bar turns green. There's no save button on this page.
   
   
3. When your uploads are green, click Add New Content.
   
   

Fill in the content form

Updated Nov 3, 2026

1. Content Sources: pick the files you just uploaded from each list. The number next to each heading shows how many files are ready. If a file you uploaded isn't listed, click the refresh arrow next to that heading.
   
   
2. Content Details:
   • Title: up to 220 characters.
   • Slug: the end of the web address for this content set. It must be unique in your store.
   • Description: what fans read on the video's page. A restricted word list applies (see Content Policy); for now, flagged words don't block your update.
   • Category, Tags and Models: help fans find the video. A model only shows on your website once a published content set has them selected.
   
3. Publish Date & Time: when the content set goes live on your site, in Eastern time. Pick a future date to schedule it.
   Take Off Site On: optional. On this date, at midnight Eastern, the content set is taken off your site for everyone. People who already bought it keep it.
   
   
4. Pricing and Media:
   • Content Purchase Price: what fans pay to buy this content set. Choose Not Available For Purchase if it should only be in your members area.
   • Include Photoset: tick it to include the photo set when someone buys the video.
   Selling the video in two resolutions, such as 1080p and 4K? See Selling a Video in Two Resolutions.
   
   
5. Visibility and Flags:
   • Member Downloadable: lets members download the video. Leave it off if your site is streaming only.
   • Members Area: when members get this video as part of their membership. At release is the usual choice. Pre-release sells it first and adds it to your members area on a date you pick. Never keeps it for individual purchase only. See Release Dates & Pre-release for the details.
   • Enabled: untick it to hide the content set everywhere straight away.
   • Show on Tour: shows the content set on the public pages that visitors see before they join.
   • Tweet: posts it to your store's X account the first time it goes live (only if your store tweets updates).
   
6. UK Content Restrictions: answer the questions about the video. See UK Content Restrictions for what they mean.
7. Click Add Content Set.
   
   

Your content set appears on your Content page. It goes live at its publish date once its files have finished processing. If it doesn't, see Why Isn't My Content Live Yet?